Downtime in Switzerland location (Відключення живлення)
  • Пріоритет - Критичний
  • Дія Інший - All services in Switzerland datacenter
  • This is report regarding the network outage that occurred :
    Starting: 23:05 GMT - November 25th, 2020
    Ending: 01:20 GMT - November 26th, 2020
    Duration: 2 hours 15 Minutes
    
    Cause of Outage:  There was a major fiber break (due to construction) near our data center that affected the our primary and secondary transport connections out of the data center.   Though the connections run in opposite directions, they share the same "path" for the first 15KM out of the data center.    It is on this vulnerable "last mile" path that the cut occurred. 
    
    Moving Forward: We are now acutely aware of this planning fault and will be contracting with a third backup provider that does not share this same "last mile" path and will prevent this from happening in the future.

    Apologizes to all clients, who were affected by this.

  • Дата - 11/26/2020 00:00 - 11/26/2020 02:15
  • Останнє оновлення - 11/26/2020 09:16