- Priority - Critical
- Affecting System - [kvm10030.qhoster.net]
One of the French KVM nodes is currently down: kvm10030.qhoster.net
We are looking into the issue,but for the moment the node looks very bad, there is high probability it cannot be fixed and may need complete rebuilding.
Check this notification for further updates and progress on the issue.
UPDATE #1 (final): Since the node was completely ruined and beyond repair, we had to make a full reinstallation. Unfortunately, that means that all VPS servers with their data on the node have been lost.
The good news is, that the node is now operational and all client VPS servers have been initiated to reinstall.
Kindly allow ~30 mins for the installations to complete, then you can login to your VPS Control Panel account and set root/Administrator password for your VPS.
The issue is now considered resolved.
Should you need any additional assistance, please open a Support ticket from your QH client area.
- Date - 09/04/2023 08:21
- Last Updated - 09/04/2023 12:43
- Priority - Medium
- Affecting Other - [USA] Datacenter #1
Start Time: 10:00PM EST End Time: 6:00AM EST Expected Downtime: 15 minutes
EWR1 Scheduled Network Maintenance 08/31/2023 10:00PM EST
This maintenance is to apply a fix to the networking hardware to address recent issues happening in this facility.
Software and firmware upgrades will be applied on the running core and edge routers, as per the manufacturer's instructions.
KVM node: [kvm10037] - all VPS servers on the node will be unavailable during the maintenance.
and customer servers:
Datacenter: USA Datacenter #1 [New Jersey]
Anticipated downtime is ~15 minutes for any given service within this maintenance window.
Please, make sure your services are gracefully powered down, before the maintenance.
As always, we recommend you to backup any important data before this (and any) maintenance windows.
- Date - 09/01/2023 03:00 - 09/01/2023 11:00
- Last Updated - 08/18/2023 07:39