Outage in Switzerland (Reported)
  • Priority - High
  • Affecting System - Switzerland Data Center

  • 05:00 GMT 24/01/2020

Our NOC noticed a massive incoming flood of bandwidth that was causing massive packet loss to our Swiss Data Center.

08:17 GMT 24/01/2020

The packet loss is being cuased by a massive DDOS attack (greater than 200Gbps).

    23:12 GMT 24/01/2020

We have completed the installation of new filtering device on our main providers side.
     This device is successfully blocking the attack traffic.  The network is functioning normally, however we will continue to
     closely monitor the situation for the next 120 mins before closing this issue out.

  • Date - 01/25/2021 08:49
  • Last Updated - 01/25/2021 08:58
Failed disk on CPHOST15 cPanel server (Reported)
  • Priority - High
  • Affecting Server - cphost15

  • One of the disk drives in RAID on cPanel Shared hosting server : cphost15 (USA) - has failed.
    We are working on replacing the faulty disk. We don't expect data loss, as the information is replicated on the other disk(s) in the RAID.

    We hope this will be resolved by the end of the day.

     

    ----

     

    UPDATE: Due to complications the recovering of the server to operational state took us longer, but we were able to restore from a backup eventually.

  • Date - 01/12/2021 10:16
  • Last Updated - 01/18/2021 07:22
cPanel servers update (Scheduled)
  • Priority - Medium
  • Affecting Server - cphost01

  • Maintenance is undergoing, involving updating our cPanel shared hosting servers.
    The maintenance is ongoing and we will update this information, as soon as all servers are complete.
    This may take several days to complete.

    Downtime will be minimal - only for few minutes, when each server will be rebooted.

    No user action is required. This is only for your information.

    In case you need assistance or have any questions, feel free to reach out to Support.

  • Date - 12/04/2020 12:11
  • Last Updated - 12/04/2020 12:13
Hong Kong Maintenance (Scheduled)
  • Priority - Medium
  • Affecting System - All VPS in Hong Kong

  • WHEN CAN YOU EXPECT IT?
    Date: December 12, 2020
    Time: 09:00 HKT (UTC+08:00) - 19:30 HKT (UTC+08:00)
    The expected maintenance window will be 10.5 hours.

     

    With our setup, the only impact will be the loss of power redundancy during the maintenance, your service(s) will remain online and reachable.

     

    Affected services: All VPS in this location.

  • Date - 12/12/2020 01:00 - 12/12/2020 12:00
  • Last Updated - 11/30/2020 08:30
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